Our research showed that, unlike many international high street money exchange outlets, Travelex manage foreign exchange transactions without outsourcing to a bank; we were asked to communicate our findings.
To distinguish the brand from its competitors we emphasised the personal nature of the Travelex service. By uncovering the essence of the service and creating the Organising Principle ‘Trust Travelex. The face behind money matters’ we successfully communicated the message that customers receive a more personal service with Travelex. The principle was communicated through many touch points: international experiential events (see Morocco case study below), high street and airport store layout and design, online and through direct communications.
THE RESULT
We successfully communicated the Travelex point of difference at key touch points at airports and on the high street. See below for other campaigns we have completed with Travelex